Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Our products are made to order. Most orders require approximately 2–3 business days for production before shipment. Production times are estimates and may be longer during holidays, high-volume periods, or events outside our reasonable control.

SHIPPING DESTINATIONS

Available shipping destinations and methods are shown at checkout. Our initial launch is focused on customers in the United States. We may restrict or expand destinations without notice.

ESTIMATED DELIVERY TIMES

For U.S. orders, Economy delivery is typically estimated at 4–8 business days after production, and Standard delivery is typically estimated at 2–5 business days after production. These are carrier estimates, not guaranteed delivery dates.

SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before payment. Unless a promotion expressly states otherwise, shipping charges are paid by the customer.

TRACKING

When tracking is available, tracking information will be sent to the email address provided at checkout after the order ships. Tracking may take up to 48 hours to begin updating.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be changed. We cannot guarantee changes after production or fulfillment has started. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

DELAYS, LOST PACKAGES, AND DELIVERY ISSUES

Carrier delays, severe weather, customs processing, peak-season volume, and other events outside our control may affect delivery. If an order appears lost or tracking shows an unusual delay, contact us at support@artisourceai.com with your order number. We will investigate with the fulfillment provider and carrier.

If tracking shows delivered but you cannot locate the package, check the delivery location, household members, neighbors, and the carrier before contacting us. Claims are subject to carrier and fulfillment-provider confirmation.

INTERNATIONAL ORDERS

If international shipping is offered at checkout, the customer is responsible for any import duties, taxes, customs fees, or local charges unless checkout expressly states otherwise. International delivery times may vary significantly.

CONTACT

For shipping questions, contact support@artisourceai.com and include your order number.