Refund policy

RETURN & REFUND POLICY

Our products are made to order. Because each item is produced specifically after an order is placed, we do not accept returns or exchanges for change of mind, ordering the wrong item, or other non-defect reasons.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, has a manufacturing or printing defect, or you receive the wrong item, contact us at support@artisourceai.com within 30 days of delivery. Include your order number and clear photos showing the issue and the packaging. We will review the claim and, when approved, arrange a replacement or refund at no additional cost.

Please do not send any item back unless we provide written return instructions. Unauthorized returns may not be accepted. A physical return is not always required for verified damaged or defective products.

CANCELLATIONS AND ORDER CHANGES

For personalized products, production begins only after you approve the digital proof. Contact support@artisourceai.com before proof approval if you need to request a cancellation or change. Once production has started, changes or cancellations cannot be guaranteed.

REFUNDS

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card issuer to post the refund. Original shipping charges are not refundable unl ess the order was damaged, defective, incorrect, or otherwise required by applicable law.

LOST PACKAGES

If tracking shows no delivery or your package appears lost, contact us promptly. We will investigate with the fulfillment provider and carrier. Claims are subject to carrier and fulfillment-provider confirmation.

This policy does not limit any rights you may have under applicable consumer-protection law. Questions about this policy may be sent to support@artisourceai.com.