Frequently Asked Questions

What photo should I upload?
Choose a clear, well-lit original image with your pet's eyes and key markings visible. See our Photo Guide for details.

Can I include more than one pet?
Only when the selected product option specifically supports multiple pets.

Will my order be reviewed?
Yes. Every personalized order is held for review before production. If the photo or personalization needs attention, we will contact you by email.

Can I change my order?
Contact support@artisourceai.com as soon as possible. Changes are not possible after production begins.

How long does delivery take?
Our current standard US estimate is 7-12 business days after photo approval. Carrier delays can occur.

What if my portrait arrives damaged or incorrect?
Email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate remedy when the item is defective, damaged, or produced incorrectly.

How are my photos used?
Customer images are used only to create and support the ordered portrait.