Returns & Replacements

Personalized portraits are made specifically for each customer. Because they cannot be restocked, they are not eligible for return or refund for change of mind, an incorrect option selected by the customer, or dissatisfaction with a customer-supplied photo.

Changes and cancellations
Email support@artisourceai.com as soon as possible. We will try to help before production begins, but changes or cancellation cannot be guaranteed after the order has entered production.

Damaged, defective, or incorrect items
Contact us within 7 days of delivery. Include the order number plus clear photos of the item, packaging, and shipping label. After review, we will arrange an appropriate replacement or refund when the item is damaged, defective, or produced incorrectly.

Do not mail any item to an address until Artisource provides written authorization and return instructions.