Questions about sizing, product details, shipping, returns, bulk orders, or order support? Contact Sherbo support and we will help you find the right next step.
Email support
Email: support@artisourceai.com
For order help, please include your order number, the email used at checkout, and a short description of the issue. For damaged or wrong items, include clear photos so we can review the issue faster.
Product support
Need help choosing hoop sizes, using a hoop stand, caring for wooden hoops, or understanding return steps? Start with the Sherbo Product Support Center.
- Embroidery Hoop Size Guide
- Embroidery Hoop Buying Guide
- Embroidery Hoop Care Guide
- Shipping Policy
- Return & Refund Policy
Wholesale and bulk orders
For craft classes, workshops, schools, retailers, event projects, or larger quantity requests, visit Wholesale & Bulk Orders or email support@artisourceai.com with the subject line “Bulk Order Inquiry”.
Join Sherbo updates
To receive future craft guides, product updates, and launch offers, email support@artisourceai.com with the subject line “Subscribe”. You can unsubscribe at any time by emailing us again with “Unsubscribe”.
Where to buy Sherbo
To shop current Sherbo products, visit the Sherbo shop or email support for current product availability.