Last updated: June 7, 2026
We want your Sherbo order to arrive in good condition and match the product page description. If something is not right, contact us and we will help review the best next step.
30-day return window
You may contact us within 30 days of delivery for return help. To be eligible for a standard return, items should be unused, in original condition, and returned with the original packaging when possible. If the item arrived damaged, defective, or incorrect, please contact us even if the packaging has already been opened.
Before sending an item back
To help us process your return quickly, please contact us before sending any item back. Once your return request is approved, Sherbo will provide the correct return instructions and return address for your order. Returns sent without approval may be delayed, refused, or returned to the sender.
Please email support@artisourceai.com with your order number, the item you want to return, and the reason for the return. For damaged, defective, or wrong items, please include clear photos so we can review replacement or refund options faster.
Return shipping
For returns due to a damaged, defective, or incorrect item, we will help with the appropriate return or replacement process. For other returns, return shipping costs may be the customer’s responsibility unless we state otherwise during the return approval process.
Refunds
After an approved return is received and reviewed, we will notify you about the refund status. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time, often 5 to 10 business days, to post the refund.
Exchanges and replacements
If a replacement is the best solution, we will confirm the details by email before sending it. Replacement availability depends on current inventory and fulfillment options.
Other sales channels
This policy applies to orders placed directly on artisourceai.com. For any order not placed directly on artisourceai.com, please use the original sales channel so the order, label, and refund can be handled correctly.